As social media has evolved and will continue to evolve people are now mostly looking at social media these days way more than watching television. Checking it when they first get up in the morning and getting every chance they can during the day. The first thing to do is to pay attention to what is going on do not be silent. The more you post the more it shows that you care. What is put online and what is said can have an impact on how the audience will see the business. It is important to be alert and be ready to respond to costumers messages as soon as possible even if the problem is big or small. You have to know what you are doing so it is very important to develop a game plan or strategy. Social media is always an attention grabber so make sure to pay close to what you post.
info.campussonar.com/campus-crisis-management
https://www.semrush.com/blog/using-social-media-for-damage-control-4-tips/
https://blog.hootsuite.com/social-media-crisis-management/
Tweet https://twitter.com/AnthonyWestJon1/status/1153112476780826624
Josh's Blog 